Fill Khidam (Call Center)
Connect with our ‘Fil-Khidma’ call centre for any banking related questions, 24 hours a day, 7 days a week.
Benefits
Benefits of Fil-Khidma
You can choose self-service banking to access your accounts and card information or talk to one of our highly knowledgeable service representatives to avail OAB services on the go including:
- Account balance enquiry
- Utility bill payments
- Credit card payments
- Money transfer between personal and other OAB accounts
- Account management requests: including debit card and cheque book related services
- Mobile top-ups
- Transaction and credit limit management
- Change limit of debit cards
- Reset pin number
- Account statement
- Loan inquiry
- Update contact details
- And much more
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App Download
How to Download OAB APP
Step 1
Download the OAB App on Apple, Google Play or Huawei App Gallery
Step 2
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Step 2
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Step 2
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DOwnload app
Everything you need, in the palm of your hand
Download the OAB App today and enjoy banking convenience 24 hours a day, 7 days per week.
- View all your accounts in a glance
- Read about our latest offers on the go
- Send and receive money instantly
- 24/7 Live chat to speak to one of our advisors
Help and Support
We Are Here to Help
1. What are the Benefits of Registering and Signing Up for “Fil-Khidma”?
Using “Fil-Khidma” service will open a host of banking convenience over the phone. It will save you time and hassle by brining all possible banking functions on to your finger-tips. So the benefits of registering will be that you will be able to do your own personal account related inquiry and transactions without having to go to the branch. In addition to this, registering will give you access to a trained personal banker (our phone banking consultants) that are available round the clock to assist you in your account related matters along with an option 24 hour self-service machine (Interactive Voice Response – IVR), where you will be able to do your inquiries and transactions yourself.
2. Are there any Charges for using “Fil-Khidma” service?
“Fil-Khidma” Service is totally free of charge. There are no hidden charges and with the benefits of the convenience it offers more value in terms of time saved than traditional banking facility.
3. Should I Choose to Speak to a Machine (IVR) or a Bank Staff when I call “Fil-Khidma”?
“Fil-Khidma” Service is designed to cater to your individual needs and choice. For this reason, you have both options available of either speaking to our trained personal phone banking consultants, or going directly to the self-service machine (IVR) and doing your inquiries and transactions yourself. You may also decide to do both – you can go to the IVR machine and if you need assistance can transfer to your personal phone banker at any time during the call.
4. When registering, I am asked to select a 4 digit T-PIN, which set of numbers should I choose?
The 4-digits Telephone Personal Identification Number (T-PIN) that you choose should be something that is easily remembered by you as you will need to use it each time you call “Fil-Khidma” service. However you must ensure that it is not in a sequence e.g. “1-2-3-4” and/or not in a repetitive manner e.g. “2-2-2-2” for added security.
5. When registering I am asked to accept terms and conditions by the self-service machine (IVR), what does that mean?
The terms and conditions are the same as the one attached in the booklet. Kindly read all the terms and conditions carefully prior to using the service and acknowledge that you have read them by signing on the acceptance form. In case the form is sent to you via your email, please read them before forwarding the form back to the call center.
6. For financial level of Fil Khidma, Can I benefit from this service without having my e-mail address registered in my bank account?
No it’s mandatory to have your e-mail address registered in my bank account.
7. What should I do if I lose my T-PIN?
Losing the T-PIN requires you to report it immediately at “Fil-Khidma” service. When you call us and our phone banking consultants will guide you on how to block your current T-PIN, and advise you on the process to get a new T-PIN.
8. Can I pay my utility bills directly from my account using the self-service machine (IVR)?
Yes, you can pay directly by using the self-service machine (IVR) and you can also do the same by speaking to our phone banking consultants.
9. Can I know the outstanding balance of my Mobile Phone Bill before making the payment?
Yes, you can know the outstanding balance of your mobile phone bill if you are an Omantel Subscriber. You can know your bill both through the self-service machine (IVR) and through the Phone Banking Consultants. This facility of “Bill Inquiry” will be soon available for our customers utilizing oredoo mobile post-paid services.
10. Does “Fil-Kidma” operate on weekends and public holidays such as “Eid” and “National Day”?
“Fil-Khidma” Service is available for you 7 days a week, 365 days a year. We are open for any of your banking need at anytime even if it’s a weekend or a public holiday. The Self-Service Machine is available 24hrs daily, while the Personal Phone Banking Consultants are available for 16 hrs daily from 7:00 a.m. in the morning to 11 p.m. at night – open on weekends and all public holidays. So use “Fil-Khidma” service with the ease that we are always a phone call away each day, every day!
• Fill Khidam Call Center no: 24754444
• Email: contactus@oman-arabbank.com
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